F.A.Q. about Dog Waste Removal

 

WHAT DOES YARD CLEANING INCLUDE?

We will examine grassy areas, beds, walkways, decks and patios to find and remove all dog waste from your yard and fluff the grass to aid its growth and restoration.

We use a kennel disinfectant to clean our shoes and tools after each yard so that we don’t spread any dog diseases.

Our prices include cleaning half your yard because most customers do not give their dogs access to the entire yard. We will clean your whole yard for a small additional fee.
WHAT DOES YARD CLEANING NOT INCLUDE?

We are not equipped to remove debris from your yard. If your dog's favorite spot is a pile of dead leaves, we will try to remove the waste that is visible, but we will not rake your leaves looking for buried treasure. When possible, remove leaves from your grass in the fall before the first snowfall.

We don't hunt for fossils. If the winter brings snow that just won't melt and turns to ice, it is very difficult to remove piles that get encased in frozen snow. We will usually need to wait until the snow or ice thaws to clean that area.

We don't wash patios, walkways, and decks. We will scrape the poop, but if residue remains, we leave you to consider power washing or rinsing the area.
WILL YOU CLEAN MY YARD IN WINTER?

Yes. It's much better to try to clean the yard throughout the winter than to deal with the results of neglect. Ask anyone who lived in Chicagoland during the 2014 winter/spring! But, if you need our "spring cleaning" services, we'll be happy to help!

Cleaning yards on a schedule in winter can be quite a challenge. It’s more likely that there will be weeks when the weather doesn’t cooperate. Even if we can’t clean every week, cleaning regularly throughout the winter does help avoid that awful spring mess that will result if we don’t clean. (As long as we don’t have another winter like the one last year!)

It may be helpful to understand what things we consider when cleaning in the winter.
If even ½” of snow falls we can’t find much of anything. If it’s been a day or two since the snow and the wind blows the snow around, we can sometimes see “the tip of the iceberg” and find piles that are buried. But sometimes we’ll just have to wait until the snow melts or at least thaws.

When snow covers the ground we can walk in rows that are farther apart because we can see brown on white from a farther distance. And we don’t need to walk areas that don’t show any paw prints. So, basically, our cleaning procedure when there is snow is different than when there isn’t snow.

On some days it may appear that we aren’t spending much time in your yard. Believe me, it is in our best interest, as well as yours, to clean everything we can find from week to week so that it isn’t overwhelming when the snow melts. We may end up spending 15 minutes in your yard one day and 45 the next. We’ll do our best each time we clean, and if we can’t see something one time, we’ll try again on the next scheduled visit.

Here are just a few reminders of things you can do that will help us:

* If your dog has decided to change his or her favorite spot because of snow or the cold, and now we need to look in a different area to clean, please let us know. We try to be observant, but we might forget to check the front flowerbed if we usually only check the back yard.

* If we need to use a gate to clean your yard, please make sure it will open on your regularly scheduled cleaning day. If it won’t, please let us know.

* If we need to walk on driveways, stairs, decks, etc., please make sure these surfaces aren’t slippery. If you shovel your driveway leaving a mountain of snow between it and your yard, we would appreciate a small footpath.

* It’s hard to predict snowfall at your house. Feel free to let us know if your yard is buried or not. If we don’t hear from you, we’ll do our best to decide if it’s worthwhile to clean.

* We try hard to communicate what we’re doing. However, feel free to ask us if you are ever unsure.

Billing in the winter:
If we have to skip a week because of snow or extreme cold, we will need to charge the bi-weekly rate for the next cleaning since it will take us longer to clean. If we have to wait more than 3 weeks to clean, we will charge a monthly rate. This rate varies depending on your situation, but it won’t be more than your regular rate.
WILL YOU CLEAN MY YARD IF IT RAINS OR SNOWS?

We try to clean anyway, but sometimes the conditions make it necessary to reschedule our visit. We'll usually send you an email to let you know what changes we need to make to the schedule, if any.
CAN I SKIP A SERVICE DAY?

If your dog isn’t making messes, we don’t need to clean them. Just let us know before 9AM on the day of your scheduled visit. If, however, a hold results in an accumulation of waste, a “restart fee” may be assessed.
CAN MY DOG BE IN THE YARD WHEN YOU CLEAN IT?

In most cases we can work with your dog in the yard. However, an initial “meet and greet” will be required to make sure your dog will welcome us into the yard. If your dog is aggressive we ask that you keep it inside while we clean your yard.
HOW DO YOU DISPOSE OF THE WASTE?

We completely remove it from your property and dispose of it according to city, county, and state regulations.
CAN I REQUEST A SPECIFIC DAY AND TIME FOR THE CLEANING?

We’ll try to work with your requests. However, we cannot guarantee to always be able to accommodate this type of request. To be effective, we work during daylight hours. To keep prices low, we must schedule our routes efficiently.
WHAT DO YOU DO WITH MY PERSONAL INFORMATION?

We only use it to provide you our service. We will never share it or sell it.
DO I NEED TO BE HOME WHEN YOU ARE WORKING?

No. Just make sure we have access to your yard.
WHAT IF I'M NOT SATISFIED WITH THE SERVICE?

We make every effort to provide reliable, high-quality service. If there is ever a time when our service is not satisfactory, please let us know right away! We will do what is necessary to make it right. Please keep in mind, though, that large amounts of yard debris, snow, leaves, or long grass may make it difficult to clean your yard effectively. We can only scoop what we can see.
HOW WILL I KNOW WHEN YOU'VE CLEANED MY YARD?

We’ll put a note on your front door to let you know we’ve been there.
WHEN AND HOW DO I PAY FOR SERVICE?

Spring cleaning service is payable at time of service. Regular services will be billed monthly at the end of each month. We’ll bill you by mail or email (your choice). We accept cash, checks, and electronic payments through PayPal. Payment is due upon receipt of invoice. Prompt payment is required for continued service. If payment is not received by the beginning of the next month, we will suspend service until payment is received, unless you contact us to make other arrangements.

We normally charge our customers only for days when we actually clean, which means that invoices from month to month vary based on how many weeks are in that month. If you would prefer to pay the same amount each month, let us know and we can provide you with a monthly average.

WILL YOU CLEAN MY YARD ON A HOLIDAY?

Usually we will clean the day following the holiday and return to regular days the following week. If you prefer a different schedule, just let us know; and if we need to change this pattern, we’ll let you know.
WHICH HOLIDAYS DO YOU NOT WORK?

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas